• Any check sent to a customer or credit card refund will incur in a 15% administration fee or a $3.00 fee, whichever is higher, which will be subtracted from the total amount of the refund.
• Any check sent to a customer outside the United States will incur in a delivery fee which will be subtracted from the total amount of the check.
 

If a downgrade to an account is requested, the current 3 months of service will not get part of it refunded/adjusted.

We guarantee that 99.95% of the time your web site will be accessible via IP address to the world. The IP address is the numerical value equivalent to www.yourdomain.com. If your web site is not online 99.95% of the time we will refund the percentage of your monthly hosting fees equal to the downtime.

For purposes of this guarantee, Service Outages shall be defined as 20 consecutive minutes of web site (HTTP) inaccessibility. This means 20 continuous minutes, an unbroken sequence of 20 minutes of network outage.

But, this guarantee does NOT include:
 
• planned outages
• partial outages of less than 30 contiguous minutes
• degradation of service due to high packet loss
• any conditions which may be indicative of the Internet as a whole
• specific customer's network/personal computer hardware failure

We will not be held responsible for Service Outages resulting from non-Jhanna operated equipment including, but not limited to, Internet NAP failures or congestion (MAE East, MAE West, etc.) and non-Jhanna backbone failures, telephone circuits between a POP and the customer location any networks or network equipment not owned or controlled by us.

Additionally, Service Outages will not include downtime due to Acts of God, nor for outside security breaches, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration/transfer/expiration, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site. In addition, a client breaking any or terms and conditions in our "policies" causing a machine to fail as a result.

Furthermore, we will not be held responsible for delays in the registration or transfer of a domain due to InterNIC related issues, including DNS propagation, for outages resulting from malfunctioning customer scripts or applications that are installed by the customer, nor for unusual traffic spikes or DOS (denial of service) attacks on customer web sites.

Finally, we will not be held liable for Service Outage damages resulting in the loss of prospective profits or anticipated sales or as a result of expenditures, investments, or commitments in connection with the business.

Submission credits are not refundable and not transferable.

We are not responsible for disruption of service caused by changes in IP addresses. Although we will do everything possible to maintain uptime in such event, customers handling DNS externally might experience downtime if they don't update their DNS servers correctly.

We reserve the right to modify these policies, procedures, services and prices at any time with no previous warning. We are not responsible for typographical or translation errors. We are not responsible for loses that may occur from using our service. Even though we try to send emails regarding policy changes, procedures, services and prices, we are not responsible for the non-arrival of such emails, due to, but not limited to, anti-virus and anti-spam filters, problems on your ISP's email servers, etc.