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Our rights
We have the right to deny business to a customer, if
this customer is:
- being rude to a member of our staff,
- attempting to re-open an account after the user's account
has been previously cancelled due to a policy violation,
- constantly creating problems on a server,
- constantly having billing problems (credit card denied
way too often, checks bouncing, etc),
- demanding or expecting in a rude fashion more than what
our service provides or what we can do ("I want you to install X software
for me. Do it now or else", "I want more email accounts for free. I'm the
customer and you have to satisfy me. So give me the extra email accounts",
etc etc).
Always be polite. If you are not, we have the right to no longer
provide you with web hosting service. If we decide to stop providing you service
due to any of these reasons, we'll give you service until the end of your
billing cycle so that you have time to move to a new web host. If we consider
the event to be too severe, the account will be terminated immediately.
Note: Such a decision would be *FINAL*.
Procedures
We will proceed as necessary against any web sites violating any of our
policies, in any of the following ways:
- We will give you a warning (by email or phone) if we
consider that your policy violation is not of a serious matter.
- If you are found to be distributing or storing "warez"
software (for example, a copy of Adobe Photoshop or MSOffice), then the
files will be deleted and we'll send you a warning, or, your account will be
terminated. We'll also charge you a "cleanup" fee of $95.
- Any racist or hate related material, will be deleted
immediately and you will be charged a "cleanup" fee of $95 with NO advanced
notice.
- You will be given an immediate warning if a copyright
holder of some file you are distributing contacts us for removal and submits
evidence. If the file is of the kind mentioned above in this section, it
will be deleted and information about you will be given to the copyright
holder if he/she/they request it. If it is not of the type mentioned above,
contact information about the customer will be given to the copyright holder
so that a beneficiary agreement can be reached between both customer and
copyright holder. The account may also be terminated depending on the
severity and/or complexity of us deleting the files.
- Warnings must be replied within 24 hours. If not, clean
up or termination of account might follow.
- Any account that is terminated due to violations to our
policies will not be refunded the current term of service. Years that have
been paid in advanced will be refunded.
We reserve the right to modify these policies, procedures, services and prices
at any time with no previous warning. We are not responsible for typographical
or translation errors. We are not responsible for loses that may occur from
using our service. Even though we try to send emails regarding policy changes,
procedures, services and prices, we are not responsible for the non-arrival of
such emails, due to, but not limited to, anti-virus and anti-spam filters,
problems on your ISP's email servers, etc.
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