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Webspace usage
Contrary to popular belief, high quality webspace is not
cheap. Yes, a 75GB hard drive might be cheap, but a RAID5/10 storage device
costs thousands of dollars. Because of this, the usage of webspace by
customers is constantly monitored. Here are the guidelines for webspace
usage:
- Customers may use their webspace to ONLY store their
web site.
- You may store personal, important files on your
account for temporary purposes only (for example, you need to format
your computer's hard drive and need a place to temporarily store your
documents during the process; you are on a trip and need to access the
files somewhere else; you need someone else to download a file, etc).
- Customers may not consume more space than it is
allowed by the hosting plan the user is subscribed to. If the user goes
over the limit, the account will be automatically upgraded to a hosting
plan that allows for such space consumption.
CPU/RAM usage
The CPU/RAM consumption of a web site may in no way affect
the performance of a server. This means that the implementation of CGIs on a
web site must be carefully studied by the account's owner. Examples of what
can cause high CPU/RAM usage are:
- CGIs that handle too much data from text files. An
example of this is a message board. The UBB (Ultimate Bulletin Board) is
well known to consume very high amounts of CPU anytime it has to handle
its flat file database (like when someone posts a message).
- Perl scripts constantly executed consume a lot of
server resources, since the Perl interpreter must be launched each time
the script is called.
- Scripts with long loops.
- Scripts that are constantly calling a database and
doing complex queries.
- We reserve the right to disable any CGI script that
affects normal shared server operation without notice.
- Web sites with excessive traffic will consume plenty
of CPU and RAM, since the webserver has to handle more. Any web site
with more than 140,000 hits per day will be considered a high traffic
web site. Special prices apply in such case. The user will be alerted if
his/her site goes beyond such limit, and will be given 3 days to either
upgrade his/her plan to accommodate the added traffic or to lower the
traffic. If not, the account's traffic consumption will be controlled,
or, the account might get cancelled (sudden peaks in traffic are usually
due to the mirroring of large files, which are against policies and
usually result in cancellation).
If a script (and its instances) is found to be consuming too
much CPU power (more than 5%) and/or RAM, and it's affecting the overall
performance of a server, we the right to move/block the script, and warn the
account's owner. The warning will consist of a request to improve the
performance of the script, or to replace it with a more efficient one. If,
the account's user pays no attention to a warning (or several ones) and puts
the script back to operation, we have the right to again block the script
and/or change the account's password until the user complies. If, after
that, the user still pays no attention to the warning and puts the script
back, we will delete the account. No refunds for the current term of service
will be given (advanced payments will be refunded) and a $95 clean up fee
might be charged.
IRC
We do not allow the usage of any software related to IRC on
our servers. If an IRC related software is found on the account a $95 clean
up fee will be charged and the account will be cancelled immediately.
Chat Rooms
We do not allow the installation of chat rooms on our
servers, without first asking our Tech Department for approval. Most chat
rooms tend to be large system hogs, consuming very high amounts of CPU
cycles.
Background Running Programs
We may allow programs to run continually in the background.
These are considered on a one-to-one basis and an extra charge will be
incurred based on system resources used and operational maintenance needed.
Partial hosting
Partial hosting is the practice of having a web site on a
server other than our company, and having different sections of it on our
servers. For example, the web site on one web host, and its images on
another. Or, the front end to a script on one web host, and its MySQL
database backend on another. We do not allow a web site on another web host
to have parts of it on ours without our permission first. But if your site
is on our servers, you can have parts of it somewhere else (like chat rooms,
email service, etc).
Game emulation
Web sites related to video game emulation will no longer be
accepted by us, unless a special plan is purchased.
We reserve the right to modify these policies, procedures, services and prices
at any time with no previous warning. We are not responsible for typographical
or translation errors. We are not responsible for loses that may occur from
using our service. Even though we try to send emails regarding policy changes,
procedures, services and prices, we are not responsible for the non-arrival of
such emails, due to, but not limited to, anti-virus and anti-spam filters,
problems on your ISP's email servers, etc.
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